1. Booking & Confirmation

• ·All bookings are subject to availability.
• ·Confirmation is issued via email within 24–48 hours.
• ·Clients must provide accurate travel details.

2. Payments

• ·Deposit or full payment required depending on service.
• ·Full payment due 30–45 days prior to arrival.
• ·Secure payment gateways are used.

3. Pricing

• ·Prices are quoted in USD (unless stated otherwise).
• ·Subject to change due to taxes or supplier rates.
• ·Confirmed bookings remain fixed unless amended.

4. Cancellations & Refunds

• ·Cancellation fees apply as per policy.
• ·Refunds processed within 7–14 working days after supplier confirmation.
• ·Special offers and peak periods may have stricter policies.

5. Amendments

• ·Changes are subject to availability and additional costs.
• ·We will assist wherever possible.

6. No-Show & Early Departure

• ·No-show: 90% charge applies.
• ·No refunds for unused services.

7. Travel Requirements

Clients are responsible for:

• ·Valid passport (minimum 6 months validity).
• ·Visa requirements.
• ·Travel insurance.

8. Force Majeure

We are not liable for disruptions beyond our control (e.g., flights, pandemics) but will assist with alternatives.

9. Special Requests

Requests (early check-in, room preferences, etc.) are subject to availability and not guaranteed.

10. Health & Safety

Clients must be medically fit and disclose any conditions in advance.

11. Complaints

Issues must be reported immediately for prompt assistance. Support is available via email and WhatsApp.

Privacy & Data Protection

• ·Personal data is collected for booking and service purposes only.
• ·Data may be shared with hotels, transport providers, and authorities when required.
• ·Secure systems (SSL, encrypted payments) are used.
• ·Customers have rights to access, correct, or delete their data.
• ·Data is retained only as necessary for legal and operational purposes.